We then choose a shorter list for in-depth research and testing before finalizing our top picks. No one tests ranges like we do. Controls are large and well laid out, with easy to read numbering. It's been a year since they fixed it. My information was taken down and I was told I would be contacted within 24-48 hours, no response. Burners heat up way too high even in low setting leaving burnt food most days. Unsubscribe easily. I’ve cleaned it a few times a year and all it does is blow all of the dirty stuff onto the door and I always have a layer of black burnt on mess that I have to soak off. Oven fan is loud. LG has equipped this range with the latest smart features. We have truly returned home to find the burner red hot, luckily, we keep it cleared off, but we just bought a home and remodeled and I really don’t want the house to burn down. This high-tech range is Wi-Fi enabled , a feature that is still rare though it’s popping up on more and more ranges … I'm now left with a big garbage in my kitchen and forced to shop again for another stove. Every time one of my pair of headphones begins to fail, despite being out of warranty, they have me send them back and they send me the new model at COST! Smelt and looked like it could be burning from inside the back of unit. The oven fan seems to run non-stop, as if it is on convection not regular bake. Melt butter, make stew or bake cookies with this Cafe 30-inch slide-in front-control dual-fuel range. For an upscale remodeling project, most designers recommend at least a 36-inch model because they’re large enough to fit at least five pots and pans with room to spare, and offer enough oven space to prep for a dinner party. They came in twice, once to diagnose and other time to change a thermostat/sensor. ft.; plenty for those large dinner parties or food-heavy holidays. I will say I will never purchase another LG product again and this simply could have been avoided by a courtesy phone call to make the customer feel like they matter. We called their repairman and he couldn't find anything. For a quality gas range at an affordable price, take a look at the Whirlpool 5.1 cubic foot gas range with under-oven broiler. They sell double ovens, convection ovens, gas ranges, and electric ranges, among others. I spent almost $20,000 on all new LG appliances a few years ago. I have had to go through 2 sets of childproof knob protectors to help prevent this. It features 5 burners craning up to 18,000 BTUs of pure heat (center burner) for your searing needs. Smelled like burning wires when I turned it on. We had to turn off the gas after each use because we felt leaving it on was such a hazard. A fast-heating oven and spacious cook top, along with its double-oven feature, make this range a great choice. BestReviews wants to be better. A dual fuel range is a premium appliance, so you can expect to pay between $2,000 and $8,000 and more for one. It is also one of the best gas ranges for bakers due to the ProBake convection it offers. It doesn't work at all. This is not indicative of how we want our valued customers to feel. Please learn from my mistake. Problem never went off. I am frustrated and disappointed and angry. Unsubscribe easily. This all-rounder dual fuel range cooker is a great and eye-catching addition to any kitchen and one of our favourite things about this particular oven is that it comes in at great value. I called LG to explain the issues I am having and simply asked them if there is something that they could do to help facilitate me getting this fixed or simply back their product, especially for a loyal customer who has spent a large sum of money on their products. Convection oven fan is loud. Also add the cost of installing an electrical outlet or gas line if this is required. To begin, there was a problem with the gas not turning on quickly enough, causing some gas to leak out, and a repairman came and fixed it. Oven has two cleaning settings for light or deep cleaning. Please send a private message so that we can assist you. A range may be the single most important item you purchase for your kitchen, so it’s important to invest in one wisely. Unsubscribe at any time. Review. BestReviews spends thousands of hours researching, analyzing, and testing products to recommend the best picks for most consumers. Oven capacity gets a thumbs-up. Over 5K+ customer reviews to help you find the best ranges, ... electric and dual fuel models. I have tried multiple times to get through to LG to discuss the issues I am having with my oven only to be hung up on or never followed up with. I would never walk away from the stove if I use the oven and cook on the burners at the same time. LG 6.3CuFt Wi-Fi Enabled Dual Fuel Slide-in Range with ProBake Convection and EasyClean 2-year Manufacturer's Warranty6.3CuFt Dual Fuel Range - Gives the benefit of a Gas Cooktop and an Electric OvenProBake Convection™Included GriddleSmartThinQ Technology - Turn your Oven On or Off from your Smartphone Double Oven Gas Range with ProBake Convection Oven. Hello Advitha. Since then it has become one of the biggest brand names in consumer electronics and appliances across the world. And of course, it's out of warranty. Bought LG slide in smoothtop electric range (LSE4613ST) from Best Buy in Nov 2017 when my 12 year old Frigidaire professional gave up. We only make money if you purchase a product through our links, and all opinions about the products are our own. And when I told the repairman this, he said maybe I should have done better research before I purchased it. Dual Fuel - Double Oven Range with ProBake Convection®, Model # LUTD4919SN is convertible for use on natural or LP gas. The BestReviews editorial team researches hundreds of products based on consumer reviews, brand quality, and value. The five-burner range was nice to cook with, with a vast range of power from 1,200 to 20,000 BTUs. $3,669.00 at AppliancesConnection I’m so disappointed and embarrassed that I proudly announced that I had just bought an LG range in the beginning. Never again! I called LG about a year ago and they argued with me and told me to clean the gasket myself when the owner’s manual states not to. LG LDG4313BD 30" Black Stainless Steel Series Gas Freestanding Range with 5 Burners, Sealed Burner Cooktop, None Drawer, 4.3 Cu. This is one of the best dual fuel range cookers for under £1000, which is great if you need the space but have a budget set. Copyright © 2020 Consumers Unified LLC. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We buy all products with our own funds, and we never accept free products from manufacturers. This is not indicative of how we want our valued customers to feel. The $1,600 LG LRG4115ST is similar to the other ranges in the manufacturer's ProBake line -- the range doesn't live up to LG's hype or price tag. This is not indicative of how we want our valued customers to feel. Again no response on side of LG. I take very good care of all of my appliances and electronics and up to this point have always had a good experience with LG. Sign up to receive our free weekly newsletter. Enamel lining can chip off after a few years of use. Generally, a larger range with more burners will cost more. Never, never, never, again, LG! Opinions are split on this oven’s low-temperature EasyClean feature, but its convection oven is a standout. Oven heats faster and more evenly than some electric ranges. If you have a big household or enjoy hosting dinner parties, it may be wise to get a larger range. I bought all 6 LG appliances - but after this frustrating 6 month long attempts I will never purchase any of their products again. I have some bad news for you (this blog seems to deliver bad news regularly). LG LRG4113ST Freestanding Range - $1,299. Dual Fuel ranges combine the best of both worlds, a gas cooktop and an electric oven.Gas cooktops are known for their high heat output and excellent cooking, while ovens are superior when it comes to the preciseness of baking. LG is a long-trusted manufacturer of many electronic and kitchen items, ranges included. My $1000 Whirlpool Gold could run laps around this piece of garbage, I wish I’d never replaced it. We value your privacy. This range has four burners and a large oven, yet it’s efficient and provides bright oven lighting and easy cleanup. The industrial-grade 304 stainless-steel frame is excessively durable, and the two-year limited warranty only adds to its beauty. Hello Kerry. I haven’t tried it yet. FAQ. This Cafe 30-inch slide-in front-control dual-fuel range boasts a warming drawer to keep foods hot until ready to eat. I can definitely say this model has a big issue, LG must do a recall. Childproof lock is a bonus. If you’re in the market for a new range, LG has a wealth of options to choose from. Range Ratings Our ratings also include induction and coil-top ranges, plus electric, gas, and dual-fuel ranges. LG's history stretches back to 1947 when "Lucky" (Luk-Hai) was founded in Korea to produce plastics and other consumer goods. In many cases, users can quickly schedule an in-home visit online. Dual fuel ranges offer the power of high output gas with even temperatures of an electric oven. Within the first month, the stove started to smell like it had a gas leak. We’ll be happy to look into this and answer any questions that you have. Ft. Self-Cleaning Slide-In Dual Fuel Range with ProBake Convection - Stainless steel. It does heat up but it takes over 40 minutes to reach 400 degrees. I then wrote a letter supposedly to "the president" of the company explaining my frustration, again no response. At all. We purchase every product we review with our own funds — Between the oven and the baking drawer (which has three modes: bake, slow bake, and keep warm), the combined oven capacity is 7 cu. The gasket around the door is severely stained from the black gunk that just gets baked on as the oven cleans. Please send a private message so that we can assist you. This is not indicative of how we want our valued customers to feel. We aim to provide readers with the most up-to-date information available about today's consumer products and services. My oven is a little over two years old and is no longer functional. This might be the worst appliance I have ever purchased. I called 3 appliance repair guys and they all said, that nobody should ever by LG stove foe this very reason. When I told the person which page to go to in the manual, they put me on hold forever. I am very disappointed in the unwillingness of LG to at least help resolve my situation. The oven still has to be scrubbed. Convection cooking is fast and even. Get performance ratings and pricing on the LG LSD4913ST range. I have been a loyal customer for a long time and I am frankly appalled by the lack of customer service. The date of purchase, model/serial combination of the unit as well as any case numbers you may have received by a LG representative. We just purchased a different brand stove which works great! View our ratings and reviews and browse our buying guide to find the best kitchen range. Best Dual Fuel Range 2020 1. ft. Electric Range with EasyClean Convection Oven, 6.3 cu. Reported issue to LG, after so much back and forth discussions they arranged a repair with Greenwire appliance. ft. Slide in Dual Fuel Range with Dual Ovens and Speed Roast - Textured SteelLG Electronics pursues its 21st century vision of becoming a true global digital leader who can make its customers worldwide happy through its innovative digital products and services. Get exclusive content, advice, and tips from BestReviews delivered to your inbox. Over 900 were just for professional ranges (gas and dual fuel) or almost 3 per day last year. We’ll be happy to look into this and answer any questions that you have. LG sent repair company on Oct 19th, repair men said they had never seen anything like this before. Stainless Steel Gas Slide-In Sealed Burner Range. The air flow is directed toward the burners and usually blows them out. Control knobs provide good grip and turn easily. They say not to use oven cleaners, etc. Thank you for notifying LG of the experience you have encountered thus far. These are the products we considered that ultimately didn't make our top 5. This is not indicative of how we want our valued customers to feel. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. LG maintains a company-wide smart home initiative, so its cooking appliances often come with an array of software and other electronics features for integration into a smart home. I am 73 years old, and I am too old to have to get on my hands and knees and clean an oven. Like its sister ranges, the LRG4115ST is a 30 … as it can ruin the oven walls. Features. This technology heats up the oven faster and distributes heat evenly to perfect those bakes. Oven heats up quickly, within 5 to 10 mins. ft. Thank you for notifying LG of the experience you have encountered thus far. I went to the LG website and the price quoted was $844 + tax. Thank you, you have successfully subscribed to our newsletter! How can companies keep their business with such an inadequate level of customer service and defective products? we never accept anything from product manufacturers. I will start by saying that I own approximately $10,000 worth of LG appliances and electronics in my home. Cooktop takes a long time to cool down. Please send a private message so that we can assist you. Called LG again, they said they can't help anymore. Thank you for notifying LG of the experience you have encountered thus far. Ultraheat burner boils water quickly. However, we were unsuccessful in locating your file using the contact information provided. After several calls to LG and them promising to keep in touch by several departments from first call to report the issue to elevated with executive to liability am told the warranty had been voided due to us extinguishing the potential fire in our kitchen. The LG SIGNATURE 7.3 Cu.ft. ... LG's award-winning ranges combine the functionality of an oven with that of a cooktop. After not being satisfied with this answer I asked to speak to someone who could help me. The gasket has yet to arrive, and the promised call-back from a supervisor never happened. Please send a private message so that we can assist you. Hello E.S.Thank you for notifying LG of the experience you have encountered thus far. Please send a private message so that we can assist you. THAT THE PARTS ARE OUTRAGIOUSLY PRICED!!!! We’ll start sending you the news you need delivered straight to you. Hello Lynda. I do not normally write bad reviews, however; with the amount of money I spent on my LG Probake series range/oven, I am very disappointed. The company had to know the easy clean feature doesn’t work. Stovetop can get easily marked up by pots and pans. In January 2018 I purchase over $6200 worth of LG products (Stove, Microwave, Refrigerator, Washer & Dryer). Large capacity options: Best Buy has honest and unbiased customer reviews for LG - 6.3 Cu. First, the easy clean feature. Thank you for notifying LG of the experience you have encountered thus far. 6.3 cu. Second problem: when the oven is on, air blows out from the oven, but instead of coming out the front, it comes out the back. That’s why high-end appliance companies—like Thermador, Wolf, Miele, and Monogram—specialize in dual-fuel ranges with pro-style looks. Be the first one to find this review helpful. I had the unfortunate incident of cracking the stove top glass of my LG stove top when I was holding my one year old boy and I accidentally dropped a drinking glass about 1 foot from the glass. This is not indicative of how we want our valued customers to feel. The best range you can buy is a professional (pro) dual-fuel 30-inch range, or so you have told. LG is also a Korean company founded in the late '50s as Goldstar. Called LG on Oct 10th. This is not indicative of how we want our valued customers to feel. I guess I’ll just be one of the crowd that I didn’t know existed until I searched for possible answers to this defective range’s issues. We’ll be happy to look into this and answer any questions that you have. The LG LTG4715ST is a smart double gas range with a huge 6.9 cubic feet capacity. I purchased a smooth top of range with the blue oven with easy clean. Easy to install. Thank you for allowing us to step in and assist. The second one, has heating issues. We have a LG graveyard started, it's just a matter of time before the rest of the appliances end up there. Their customer service reps write things in their reports that are not truthful (to cover themselves) and they continually claim that the fading of the black on the glass top electric range is purely cosmetic. LG builds obsolescence into their products by outrageously charging exorbitant prices on parts! Hello Barbara. ConsumerAffairs is not a government agency. I will be throwing the LG stove out the window and will be buying a new locally manufactured stove. Thank you for notifying LG of the experience you have encountered thus far. Stovetop is spacious enough for several pots. When using this range on LP gas, conversion must be made by a qualified LP installer before attempting to operate the range. A dual-fuel range, like the name suggests, uses two different fuel sources: gas and electric. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Today is November 12th. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you. ... Gas Range Reviews. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. It doesn’t work. I will now buy locally manufactured goods because parts are readily available and significantly less costly. Thanks to 10 cooking modes (including rotisserie and pizza) the oven excelled , too. Double burner boils water efficiently and quickly. Read helpful reviews from our customers. We’ll be happy to look into this and answer any questions that you have. The title says it all. After 12 months, the microwave stove working. Extensive heating options: ft. Slide-In Electric Range with ProBake Convection Oven, 7.3 cu. It appeared that the underbelly of the stove had melted something that they could not repair and thought LG would end up replacing the unit. Keep your junk. Hello Andrew.Thank you for notifying LG of the experience you have encountered thus far. I was told that my product has a one year warranty and basically told I was out of luck. Although LG doesn't offer an industrial product line, it maintains a variety of large capacity consumer units, giving users the benefits of increased space while maintaining in-home styling. Can you provide the address, any and all telephone numbers used or referenced while communicating with LG. Do yourself a favor, never buy anything LG. Digital controls are cumbersome and must be pressed hard. In 2019, our service department logged 35,256 service calls. Even the dog can turn them on. Cosmo DFR304 Dual Fuel Range. Stovetop burners put out plenty of heat. And now after only a year and a half, the oven is not working correctly. ft. Double Oven Electric Range with ProBake Convection Oven, 6.9 cu. But there are two other big problems I have had. A spacious, attractive, and easy to use range that cooks fast and evenly, with intuitive features. We value your privacy. How do I know I can trust these reviews about LG Ranges? As others have written, you barely bump or lean up against the knobs on the front and they turn on. Their products look good to begin with but when you have a problem they are masters at kicking the can down the road and not helping. Hello Cliff. Which leaves no real choices. For our statistics, a service call is recorded for any reason we are called to your house. It required a part that had to be ordered, and I couldn’t use the range for a few days. The leaking gas is a major safety concern. And I'm sure it'll be several hundred to fix. I bought this LG gas range last November at Home Depot. LG has been recognized by several consumer groups for its commitment to providing best-in-class styling for its kitchen appliances. We apologize for the inconvenience and would like to assist you. In-oven broil feature is a convenient plus. When they came back they said they would send out a new gasket that I could install myself. Safety shutoff is annoying when cooking low and slow recipes. Thank you for notifying LG of the experience you have encountered thus far. Enjoy reading our tips and recommendations. We purchase every product we review with our own funds — we never accept anything from product manufacturers. Will never ever buy LG again. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Same overheating issue in all the burners and underheating in 12-inch burner. Model # LRE4213ST. For more information about reviews on ConsumerAffairs.com please visit our It does, though, and it’s actually pretty great. Simplicity defines this range when it comes to features, which is what many like, along with its price point. Gas Range Comparison GE 950 Frigidaire GE 985 LG Bosch GE 920 GE 990 Bertazzoni Professional Verona Bertazzoni BTU 20,000 17,000 20,000 17,000 18,000 20,000 20. This is not indicative of how we want our valued customers to feel. Washing your car weekly (or more!) A range may be the single most important item you purchase for your kitchen, so it’s important to invest in one wisely. LG Ranges author review by ConsumerAffairs LG's history stretches back to 1947 when "Lucky" (Luk-Hai) was founded in Korea to produce plastics and other consumer goods. Oven control buttons are difficult to push. All Rights Reserved. The $1,600 LG LRG4115ST is similar to the other ranges in the manufacturer's ProBake line -- the range doesn't live up to LG's hype or price tag.