Provides pre-arrival support for guests arriving on packages. [Work Hours & Benefits] This is where you may want to take a moment in your concierge job description to highlight your company’s working hours and benefits. Meeting, greeting and directing residents, verifying & recording guest/contractors' information, with instructions on entering the building. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Typical job work of a Concierge will vary based on the employer and the level of service offered by the facility. Headline : Highly experienced and reliable Resident Concierge with a stellar work ethic and guest satisfaction record. Acquiring event tickets for residents, which could involve making reservations or payment under a resident's name. Referring guests to appropriate departments to resolve complaints or provide suggestions. 7,599,930 B1; 7,827,125 and 7,836,060. actual responsibilities of a concierge will vary depending on where they work Explaining the appropriate use of keys and ensuring that guests are satisfied with the rooms allotted to them. Scheduling doctor and transportation appointments for patients and guests. Let them know how and where to submit an application, resume, and supporting documents, or simply tell them to click the “apply” button at the top of the description. Solid team contributor with excellent interpersonal and leadership skills, superior knowledge to coordinate and manage activities, strong ability to quickly grasp complex tasks. When applying for this type of position, yourobjective statement should briefly but clearly highlight your career skills. Greeting all visitor and employees and perform general office duties for the executive departments such as word-processing, copying, scanning, faxing, report generation, and filing. We’re searching for an experienced individual who can provide high-quality service to all our clients and understands the worth of superb customer service. Coordinating guest itineraries, prior to the guest's arrival, for requests received via phone, fax, and email. Demonstrated a professional attitude in all interactions with guests, hotel staff and vendors, both on the telephone and during face-to-face transactions. Accurately entering reservations into required computer systems according to policy. If you don’t have the right skills listed, the chance for you to land that job will grow very thin. A resume that shows your career progression as well as personal growth can make you a better candidate for the concierge role you want. Referred unresolved customer grievances to designated departments for further investigation. Tracking, monitoring and inspecting amenity areas when rented by residents. Welcomed guests upon entrance and confirmed reservations. Skills : Customer Service, Answering Phones, Data Entry/Typing, Greeting & Directing Patients & Visitors, Proficient Computer, Strong Organizational, Medical Office, Medical Transcription, Record Management. Able to function well as an independent worker or in coordination with SNF (skilled nursing facility) staff and management. Also, convey the value they would benefit if you are granted the job. Assisting with contractors to assure they are adhering to the construction rules. Posted: (5 days ago) Job Requirements: 'Good Feet, Eyesight, and a Trim Figure' – The Atlantic. Highly proficient and self-motivated with specialized knowledge in communication, sales, customer service, and team leadership. Hotel Concierge Resume Examples. A concierge provides a variety of services to guests. Check out Monster ads today and you’ll get a leg up on the competition by finding the best of the best with our range of monthly plans and features like Monster Studios, our app that lets you create video job ads. Skills : Extremely Organized, Excellent Team Player, Positive, Glowing Personality., Administrative, Customer Service, Accounting, Public Relations. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. They must uphold company culture at all times while making guests feel welcomed and valued. Concierge. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. You may want to tailor it to fit a specific job description. Maintaining knowledge of all restaurant, spa, and entertainment venue information, including menu items and hours of operation, to best, serve the guests. This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. Acquired extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. Relaying calls to proper departments and performing a variety of related clerical duties. Maintains a positive and professional relationship with all vendors and merchants. Supports operations partners and vendors delivering communication to managers and guests on a daily basis. Summary : Energetic Head Concierge with over 23 years of successful experience offering superb customer service in a very busy environment while meeting high expectations of residents and management staff. Concierges act as the first point of contact between guests and an organization. Hotel Concierges welcome guests in a hospitality establishment and provide a variety of services: offering information about surroundings, calling taxis, handling baggage, making dinner reservations and travel arrangements, and running errands. Managing administration request from residents assigning/activation of key fob entry and parking. Balancing cash at the end of the shift and generate accounting reports for the benefit of the next shift. The objective section of a concierge resume is the introductory statement of your resume. Giving tours to incoming guests and visitors who were interested in coming to the facility, maintaining critical and private information and acting accordingly in compliance with HIPAA regulations. Ensuring the lobby, entryways, and the front desk is clean and organized at all times. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Communicated all learning and performance objectives, schedules and training assessments to upper management. Performed office duties on a temporary basis when needed. The free concierge cover letter sample shows jobseekers how to craft industry-specific letters. They may book services for guests, such as transportation and activities. Hard-working, outstanding telephone, scheduling, and documentation skills. Assisting approximately 500 guests weekly with all of their needs including shows, tours, hotel stay packages, dinner and spa reservations. When writing a cover letter, be sure to reference the requirements listed in the job description. Maintaining an excellent customer service relationship by adhering to the residential customer service standards. Patents No. Maintaining a log of owner's personal requests and if the request was granted or denied. Obtained and utilized basic conflict resolution skills, so as to handle difficult patients in the most professional manner possible. How to write a Concierge job description. To incorporate my experiences and skills with an existing team with the willingness to acquire new skills that would benefit my employer and me. Everything that goes into creating a perfect resume can take hours, days, even weeks. Contacting housekeeping and maintenance departments when a problem is reported. You can also use keywords found in the job description to boost your resume’s chances of getting noticed. Maintaining complete knowledge of all property features/services, hours of operations, residential lists, and must be familiar with names and unit locations. We are looking for a reliable hotel conciergeto work at the main entrance desk of our hotel.